PHEASANT CREEK - 2007 CONTACT DIRECTORY (printable)
DISCLAIMER: This reference directory was created in an
effort to provide customer service to those condo owners
or tenants who don t have Internet access and requested
additional contact information or suggestions. It was
compiled from discussions mentioned at HOA meetings, via
the Pheasant Creek & Merit Website or from neighbors who
shared personal experiences; therefore, was done for the
people, by the people. All the following information
should be confirmed with Merit. The author and Merit
assumes no responsibility for errors, inaccuracies,
omissions, inconsistency, and assumes no liability for
any loss or inconvenience sustained by any person or
place as a result of any information or neighborly
suggestions mentioned herein. Further, the author and
Merit do not endorse nor investigate any claims made by
or about businesses or service providers found herein.
Each individual is responsible for making his or her own
prudent investigations about any such business or
service provider. If you have additional suggestions or
contact information you would like to add to the
directory, then contact the PC Webmaster as follows:
PHEASANT CREEK WEBSITE: For details, discussions or if
you have additional information, questions, problems or
suggestions to add to this reference directory, forward
it to the PC Webmaster and he will post it on our
Website as follows:
www.800Realtor.org/condo
or email the Webmaster:
condo@800Realtor.org
______________________________________________________
1. Merit Property Management is the Home Owners
Association (HOA) for Pheasant Creek until May 1, 2008.
Contact info is as follows:
THE MERIT COMPANIES
1 Polaris Way, Ste 100
Aliso Viejo, CA 92656
Phone: 949-448-6000 or 800-428-5588 ~ FAX: 949-448-6400
Website: www.meritpm.com
The Merit Website contains detailed information about
all the vendors/subcontractors mentioned herein.
Please CLICK on Services, Vendors & then Orange County.
If you are having any maintenance or landscaping issues
or have questions, problems, suggestions, or
emergencies, then contact Merit. Putting it in writing
by FAXing your request works best. Make sure to
cc: everyone involved and then call constantly to
follow up if you want action. The following Merit
contact managers handle the HOA Customer Service issues
for Pheasant Creek:
· JOE MAZZA is (acting) Community Manager. He handles
management questions.
Phone: 949-448-6078 ~ FAX: 949-448-6438
Email: jmazza@meritpm.com
· IRENE WILSON is Landscaping Manager. Call her for
common area maintenance issues, boiler access combo for
the lock or pool key replacement.
Phone: 949-448-6060 ~ FAX: 949-448-6558
Email: iwilson@meritpm.com
· JOE MAZZA is Merit Property District Manager. He's
Michael & Irene s supervisor.
Phone: 949-448-6078
Email: jmazza@meritpm.com
Starting May 1, 2008 - The Property Management is:
AMBER PROPERTY MANAGEMENT
Phones: 949-429-5831 Fax: 949-429-5933
29875 Sienna Parkway, Ladera Ranch, CA 92694
Office Hours 9am - 5pm Monday thru Thursday
(closed for lunch 12 to 1pm)
9am to 12 noon on Fridays
Community Manager: Dan Henein dan@amberpm.com
Customer Service: Stan customerservice@amberpm.com
Billing & Accounting: 949-582-8477 Fax: 949-582-8480
2. PHEASANT CREEK HOA BOARD OF DIRECTORS: If Merit says
your request must be presented to the HOA Board and
they don't give you the Boards' contact information,
this means you must attend a monthly Board meeting.
The Board meets the last (4th) Monday of every month
located by the Phase-1 pool area at 7:00 P.M. Anything
that must be approved through the Board must be
presented to them at meetings. The following list of
members was taken from the election result flier posted
on the PC Website, the 06/21/07 BALLOT, and the white
pages.
· WALLY THOMAS - PRESIDENT & served 6 years.
· MAUREEN OSWICK - VICE PRESIDENT re-elected
· THOMAS MICHAEL RICO - TREASURER
· JANICE ECKLES - SECRETARY
· LUKE BLAIR - MEMBER-AT-LARGE
3. MERIT ARCHITECTURAL & LANDSCAPE COMMITTEE:
If you want to make any architectural or landscaping
changes, then call 800-428-5588, Select OPTION #4 or
send email to: archdept@meritpm.com to put your
request in writing. Merit will forward the
architectural guideline forms to you. You can
verbalize your request at the meetings, but filling
out the forms and putting it in writing generates
faster results. The following forms must be filled
out and submitted to the HOA Board at a monthly
meeting (4th Monday of the month) for approval:
· HOME IMPROVEMENT FORM (EXHIBIT A)
· NEIGHBOR NOTIFICATION FORM
· FACING, ADJACENT AND IMPACTED NEIGHBOR STATEMENT
FORM (EXHIBIT B)
· NOTICE OF COMPLETION FORM (EXHIBIT C)
4. PHEASANT CREEK ONSITE MAINTENANCE MANAGER
NAME: ______________
PHONE: _____________
The onsite Maintenance Managers' office is located
by the Phase-1 laundry room. Call Merit for his
name or walk over there during business hours. He
does minor work, such as: cleaning/organizing the
grounds, pool area, empties small trash receptacles,
etc. He also forwards owner/tenant suggestions to
Merit.
5. PHEASANT CREEK ONSITE SUGGESTION BOX:
If you don't have a computer or fax machine, but
want to put any questions, problems or suggestions
in writing (besides using the direct contact
information herein), then suggestion/request forms
are located outside of the onsite Maintenance
Managers' office. Completed forms can be dropped
through the mail slot of his door. If it's a
problem he can solve, then he will. Otherwise, he
will get your request to Merit.
SOME COMPANY SUB-CONTRACTORS/VENDORS ARE
AS FOLLOWS:
If you are experiencing a covered HOA problem and
Joe, Irene or Michael do not call you back, then
call the companies who sub-contract directly with
Merit to do work at Pheasant Creek. These people
want your business ($) and will call, Joe, Irene
or Michael directly to get approval if it is a
job covered by our HOA/Merit. The subcontractors
must have a work order from Merit, first, before
they can do the job. However, if you go direct
and get them to call Merit too, then the squeaky
wheel gets the grease. As a result, you will
receive quicker Customer Service. For additional
subcontractor/vendor information click on the
following sites:
6. ANIMAL PEST CONTROL:
Animal Pest Management Services, Inc. 800-344-6567
Fenn Termite & Pest Control, Inc. 714-736-9000
Fred Murrieta Building Maintenance 949-589-0193
7. ASPHALT REPAIR/SLURRY SEAL:
Imperial Paving Co., Inc. 562-944-0975
8. CARPENTRY:
ProTec Building Services 800-557-2217
So. Cal. Builders Services 949-559-8583
9. CABLE:
DISH NETWORK: It has been said that they do not
need to go through neighboring units' attics.
They punch and seal a hole from the outside dish
area and go through your own attic. The results
are a clean look that is barely noticeable.
800-333-3474
10. CONTRACTORS:
Depinho Roofing Inc. 714-632-7663
ProTec Building Services 800-557-2217
So. Cal. Builders Services 949-559-8583
11. FENCING/GATES:
Bill's Iron Repair And Paint 949-495-0374
ProTec Building Services 800-557-2217
12. GENERAL MAINTENANCE:
ProTec Building Services 800-557-2217
Sunset Property Services 949-551-5151
The Odd Jobs Co. 949-215-6124
13. HOA MAINTENANCE MANUALS:
ProTec Building Services 800-557-2217
14. HOA MAINTENANCE PROGRAMS:
ProTec Building Services 800-557-2217
15. HOME IMPROVEMENT:
Depinho Roofing Inc. 714-632-7663
So. Cal. Builders Services 949-559-8583
16. HOME SERVICES:
Animal Pest Management Services, Inc. 800-344-6567
So. Cal. Builders Services 949-559-8583
The Odd Jobs Co. 949-215-6124
Tony's Locksmith 949-707-5700
17. INSURANCE:
LaBarre/Oksnee Insurance Agency, Inc. 949-588-0711
Roy Palacios Insurance Agency, Inc. 949-582-0964
18. JANITORIAL & CLEANING SERVICES:
Personal Touch Cleaning 949-727-4135
ProTec Building Services 800-557-2217
19. LANDSCAPING/GARDENING:
Dan's Landscape Service, Inc. 714-241-9591
SS&K Landscape Maintenance 714-632-7069
· NEW PLANTS: Per discussions between homeowners
at the last HOA meeting, if you want new plants,
flowers, trees (NOTE: no pines due to root issues;
so use common sense) or rocks under your stairs or
in front of your condo, then don't expect Merit to
pay the bill. If you want new landscaping, then
why don't you go buy, plant and maintain it yourself?
How do you think the flowers in front of the condos
got there? How do you think the rocks, plants and
waterfalls got under the stairs? Doing it yourself
will keep our HOA dues down. Don't ask for
permission; ask for forgiveness. The only risk is
that if the landscapers/Merit doesn't like it, they
will simply pull it out, but if you look around,
that is not likely.
20. LEGAL SERVICES:
Duke Gerstel Shearer, LLP 800-405-0816
Neuland, Nordberg & Andrews 949-766-4700
21. LIGHTING/ELECTRICAL:
ProTec Building Services 800-557-2217
Sundown Lighting, Inc. 949-888-2340
Three Phase Electric Inc. 949-788-0092
22. LOCKSMITH:
Tony's Locksmith 949-707-5700
23. PAINTING:
Ekim Painting 949-252-8895
JFP Painting Service 714-593-5755
Pilot Painting & Construction 714-229-5900
Premier Commercial Painting 714-546-3692
ProTec Building Services 800-557-2217
· PAINT CUSTOM COLORS: Pheasant Creek uses custom
exterior colors. You can purchase a pint or gallon
of touch-up paint at DUNN-EDWARDS in Rancho Santa
Margarita 949-459-1195 (You can see it if exiting
the 241 toll and Rancho Santa Margarita Parkway).
OUTSIDE DESCK AND WALLS:
· LIGHT TAN: SP-51/BIRCHWOOD, mixing base W-704 L
Tintable White ACRI-FLAT. It is exterior Acrylic
Wood Stain & Masonry Flat Paint.
OUTSIDE TRIM FOR FRONT DOOR AND RAILING:
· GREEN: SP-145/BOXWOOD,
mixing base W-901 Permashee-u.
· DARKER BEIGE: SP-134 R #387 premier,
mixing base W-704 acrylic-flat M5.
NOTE: Take a sample chip with you to verify the right
color. As stated on a Dunn Edwards paint can,
custom-tinted paint may vary slightly from color chip,
so check for color match and confirm color before
application. Dunn Edwards accepts no responsibility
for any mismatched paint after it has been applied
and custom-tinted paint is not returnable for
exchange or refund.
24. PARKING/PATROL SERVICE:
Attn: Permit Administrator
C/O: PATROL MASTERS
1651 E. 4th St., Ste 144
Santa Ana, CA 92701
staff@patrolmasters.com
Phones: 949-209-6370, 714-426-2525,
714-648-0602 (voice) or FAX: 714-648-0842
For details about laws enforced on private property,
open the following link and read Section 22658:
http://www.dmv.ca.gov/pubs/vctop/d11/vc22658.htm
25. PLUMBING, BOILER ISSUES & PLUMBERS ARE AS FOLLOWS:
DISCLAIMER: All the following was discussed between
Merit, plumbers and homeowners. However, if you have
concerns, please confirm it by calling Merit and then
contact our Pheasant Creek Webmaster with any updates
for our website:
· INSIDE THE WALL LEAKS: If the leak is coming from
inside the walls, then we file a claim, our HOA dues
pays for it, we must use their sub-contracted plumbers
and those plumbers are reimbursed by Merit, therefore,
we do not pay anything out-of-pocket.
· OUTSIDE THE WALL LEAKS: Any leak coming from an
exposed pipe or valve within the unit that you can see
with the naked eye is considered outside the walls,
therefore, it is the homeowners' responsibility to pay
for it and Merit does not need to get involved. As a
result, we have the following options:
· We have the right to choose any independent plumber
we wish.
· We can make the repairs ourselves if we know how.
· Ask Merit for a referral to their subcontracted
plumbers familiar with Pheasant Creek.
· Turn a claim into our homeowners insurance. The
insurance company will refer you to their
sub-contractor, you pay the deductible and your
premium may go up.
NOTE: MERIT'S INVOLVEMENT WITH LEAK ISSUES: The only
time Merit would get involved with a leak outside the
wall is if the plumber we hire needs access to the
boiler as follows:
· TURNING OFF COLD AND HOT WATER ISSUE: If we hire
our own independent plumber, there is a main turn-off
valve that turns off both the hot and cold water. It
is located in the ground near each unit, it is not
locked and the plumber has free access. The homeowner
must give 24-hour notice to the neighbors re: turning
off the water, except with emergencies or if we inform
our neighbors that day and they don't mind.
· TURNING OFF THE HOT WATER VIA THE BOILER ISSUE:
Boilers are located near the units within a chain
linked fence, which has a locked gate. The lock is a
combination lock. According to the CC&R s, the boiler
systems are considered a common area, which means
homeowners have a right to access this area for free,
like using the pool key. The only difference between
turning off the HOT water from the main valve in the
ground vs. using the boiler is the drainage issue if
you live upstairs vs. downstairs as follows:
· IF YOU LIVE UPSTAIRS ISSUE: People who live
upstairs have the advantage because the water drains
DOWN out of the pipes and the plumber can use the
main outside valve without turning off the boiler.
· IF YOU LIVE DOWNSTAIRS ISSUE: Pipes in downstairs
units may not drain as well; so turning off the HOT
water via the boiler may be necessary because the
boiler contains a lot of water that could back up if
the plumber is not a fast worker.
· CHARGES ($) FOR TURNING OFF THE BOILER ISSUE: This
is being debated. Merit has the combination to the
lock, which allows access to the boiler area to simply
access and turn off two (?) valves, which only takes
seconds. If the sub-contracted, independent or the
Ins. co. plumber insists on turning off the HOT water
via the boiler, then you may need to cancel your
plumber apt and reschedule because Merit will need to
send someone to unlock the gate. Per one homeowner,
Merit charges a $98.00 access fee to open the lock.
Per another homeowner who wanted their dishwasher
installed, Merit missed a re-scheduled appointment
and the Merit sub-contracted plumber charged a $55.00
service fee after Merit did not show up. Therefore,
they never got their dishwasher installed and were
still charged $55.00 by the sub-contractor.
PENDING DEBATE RE: BOILER ACCESS AND MISSED
APPOINTMENT CHARGES ($): Unfortunately, the CC&Rs vs.
Merit's rules are an oxymoron due to CC&Rs that say
free owner access (like the pool key) vs. Merit has
the combo to the lock and charges for access. The
following is currently being debated with the HOA
Board of Directors and Merit:
· Instead of having Merit unlock the boiler, can the
homeowners have the combination?
· If Merit can't get their boiler access person
($98.00 fee) to open the gate at the same time
the Merit plumbing subcontractor is on the
premises, then why should homeowners pay a
$55.00 fee to Merit's plumber if Merit's combo
person misses appointments to open the boiler?
THE FOLLOWING ARE MERIT SUB-CONTRACTED PLUMBERS:
BREMER PLUMBING, ATTN: ERIC BREMER 714-778-5500
JAMES LE COURT PLUMBING 949-661-8002
Attn: Rob C. who did great work in the past.
31734-A RANCHO VIEJO RD
SAN JUAN CAPISTRANO, CA 92675
WATER DAMAGE & MOLD/MILDEW:
V&M RESTORATION (SUB-CONTRACTED WITH MERIT)
Phones: 800-451-5380 or 714-279-1159
FAX: 714-279-1160
info@vmrestoration.com
ATTN: JUAN DE SANTIAGO or KARIN EVANS
2341 N. PACIFIC STREET
ORANGE, CA 92865
26. POOL CLEANING/SERVICES:
Aqua Blue Co. 949-582-5494
Aquatic Balance, Inc. 714-435-9080
27. PRESSURE WASHING:
Fred Murrieta Building Maintenance 949-589-0193
ProTec Building Services 800-557-2217
28. RAIN GUTTER CLEANING:
Fred Murrieta Building Maintenance 949-589-0193
ProTec Building Services 800-557-2217
29. UTILITY MANAGEMENT:
Pacific Utility Audit, Inc. 800-576-1010
30. WINDOW SCREEN REPLACEMENT:
DENAULTS HARDWARE (next to Henry s Grocery Store)
Phone: 581-6800
27815 SANTA MARGARITA
MISSION VIEJO, CA 92691
Screens are 23 x 53 ½ = $28.16 for a new screen
HOME DEPOT: They charge about $10.00 less if you
want to buy a screen kit and put it together yourself.
31. WINDOW WASHING:
Fred Murrieta Building Maintenance 949-589-0193
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