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Questions:
1.
What are the four types of communication styles in relation to building a teamwork atmosphere in your facility?
a. The Driver, the Expressive, the Amiable, and the Analytical
b. The Introvert, the Extrovert, the Thinking, and the Feeling
c. The Outgoing, the Quiet, the Big, and the Small
2.
What are the first two steps in getting along better with the staff members you deal with every day?
a. 1) Understand others' thought processes; and 2) shift your style of communication to communicate more effectively with them
b. 1) Make sure they know you're the boss; and 2) dominate them.
c. 1) Give them what they want; and 2) put them before you.
3.
What is a strength of the Driver?
a. The Driver is quiet.
b. The Driver is very assertive.
c. The Driver is lazy.
4.
What is a weakness of the Driver?
a. Hasty decision making may cause other problems relating to creating a team atmosphere.
b. Comes up with quick solutions.
c. Task-focused.
5.
What is a strength of the Expressive?
a. Ability to read others' moods.
b. Works well alone.
c. Attention to detail.
6.
What is a weakness of the Expressive?
a. The ability to "wing it."
b. Difficulty getting things structured and keeping them organized.
c. Is a "people person."
7.
What is a strength of the Amiable?
a. Easily builds relationships.
b. Never fails.
c. Disengages from people and focuses on work.
8.
What is a weakness of the Amiable?
a. Tends to hold grudges and complain to others, rather than confronting the issue.
b. Looks for conflict.
c. Opinionated and critical.
9.
What is a strength of the Analytical?
a. Makes quick decisions.
b. Works well with others.
c. Assesses situations carefully and avoids making hasty decisions.
10.
What is a weakness of the Analytical?
a. Is too empathetic.
b. Never finishes anything.
c. May be late for deadlines because of a perfectionist streak.
11.
In overload mode, the Driver tends to exhibit _________ behavior.
a. domineering
b. friendly
c. shy
12.
In overload mode, the Amiable tends to exhibit ______ behavior.
a. compliant
b. dominant
c. dramatic
13.
What is a behavioral change for an Amiable synchronizing to a Driver?
a. Be more task oriented
b. Emphasize feelings
c. Focus on co-workers
14.
What is important for a Driver to remember about synchronizing to another Driver?
a. You may need to relinquish the strength of your convictions when trying to coordinate with another Driver.
b. You are in charge.
c. They are wrong.
15.
What behavioral change can an Analytical or Amiable make to synchronize with an Expressive?
a. Slow down
b. Verbalize differences about problems or disagreements
c. Speak less
16.
What should an Expressive to when synchronizing with another Expressive?
a. Mentally count to 10 to allow the other Expressive shared verbal expression time
b. Don't stop talking
c. Don't talk at all
17.
What behavioral change can an Expressive make to synchronize with an Amiable?
a. Express sincere appreciation for the Amiable's contributions
b. Talk more
c. Speak quickly
18.
What behavioral change can a Driver make to synchronize with an Amiable?
a. Make genuine personal contact
b. Talk more
c. Keep things superficial
19.
What is the main challenge for an analytical working with another analytical?
a. Focusing on details
b. Finishing too fast
c. Making sure they don’t get so bogged down in details that they lose sight of the overall goal
20.
What behavioral change can a Driver make to synchronize with an Analytical?
a. Talk more
b. Quicken your pace
c. Communicate on the Analytical's wavelength - use a lot of data
21.
What is a consideration that can help you meet the expectations of a Driver?
a. Work slowly
b. Focus on results - Drivers value competence and capability
c. Be rigid and inadaptable
22.
What is the first step in conflict resolution with a staff member?
a. Establish in your mind what your position is
b. Let them know you are the boss
c. Let them win
23.
What is an expectation that an Expressive has regarding your conflict resolution meeting?
a. Expressives want willingness to build a personal relationship
b. Slow pace
c. An impersonal work atmosphere
24.
What should be avoided when anticipating a conflict with an Expressive?
a. Avoid driving your point home with facts and figures
b. Avoid being friendly
c. Avoid offering personal support
25.
What is an expectation that an Amiable has regarding your conflict resolution meeting?
a. Show concern for the Amiable's position and interests
b. Be aggressive
c. Let them know that you are always right
26.
Who is the most dangerous team member?
a. Driver
b. The most dangerous team member is the one whose communication style is opposite of yours.
c. Analytical
27.
What is an expectation an analytical has regarding your conflict resolution meeting?
a. Documented, factual information
b. A friendly and personal atmosphere
c. Slow and lazy progress
28.
What should be avoided when anticipating a conflict with an Analytical?
a. Avoid being vague about expectations and failing to follow through
b. Avoid being too organized
c. Avoid using data
29.
What are 3 motivational words to use with a Driver?
a. results, competence, action
b. friends, talking, motivate
c. change, appreciation, comfortable
30.
Drivers appreciate a challenge and __________.
a. stimulation
b. routine
c. repetition
31.
What are three motivators for an Expressive?
a. Challenge, growth, maximizing potential
b. To be wanted, convey acceptance, to belong
c. Variety in work, Heavy involvement with people, Esteem and recognition
32.
What is an appropriate approach to use with an Expressive?
a. Quote facts and figures regularly
b. Spend time daydreaming with them
c. Give opportunities to show accomplishment
33.
What are three behaviors associated with Amiables?
a. Determined, task-focused, assertive
b. Detail-oriented, independent, talkative
c. Agreeable, friendly, quiet
34.
Which of the following might be an appropriate approach to use with an Amiable?
a. Make decision on their behalf
b. Make requests on a personal basis
c. Keep things formal
35.
Which of the following is a behavior associated with Analyticals?
a. Takes social initiative
b. Openly welcomes change
c. Gets mileage out of existing ideas
36.
What are three motivational words to use with an Analytical?
a. Fluidity, ‘play it by ear,’ “I feel…”
b. Efficiency, stability, personal experience
c. Immediate, cite other’s personal opinions, “maybe”
37.
Wednesday morning, Sally notices that Wendy, the CNA, has once again not given Effie her yarn winding. Later that afternoon, Sally suddenly realizes that she is very upset by Wendy’s behavior. This is an example of:
a. Delayed awareness
b. Partial awareness
c. Total oblivion
38.
What are three feelings that might create a lack of courage?
a. Guilt, fear, and anger
b. Sadness, anxiety, and boredom
c. Contentment, pleasure, happiness
39.
“I must have all residents transported always” is an example of:
a. Must-have thinking
b. Always-never thinking
c. Catastrophizing
40.
What is one approach you might use to defeat catastrophizing?
a. Reword your statement with a realistic evaluation
b. Carefully analyze every possible thing that could go wrong
c. Take an antacid
41.
What can you do to overcome rationalizing?
a. Discriminate between what is true and what is irrational
b. Sort out unrealistic assumptions
c. Both A & B
42.
What are the three Awareness Indicators?
a. Your feet, your shoulders, and your organizational calendar
b. Your body, your feelings, and recurring problems
c. Your feelings, your opinions, and the company newsletter
43.
According to the author, what is the trick to emotional self-awareness?
a. Develop sensitivity to milder forms of feeling
b. Always state exactly what you are feeling in an unpleasant encounter
c. Wear a mood ring
44.
Which of the following is a constructive way to take a time out?
a. “You have a good point. Let me check the CMS Regulations regarding that.”
b. “I’m feeling very upset about this right now. I’ll talk with you later, but right now I need some time out.”
c. Both a and b
45.
What is a benefit of paraphrasing?
a. You get verification if you were right, or clarification
b. You convince the other person you are correct
c. Both a and b
46.
What is an appropriate guideline for writing affirmations?
a. Keep them positive
b. Spell things out in detail
c. Express what you do not want
47.
Which of the following is an example of an inappropriate “Magical Wish”?
a. I want Mary transported to Bible Study
b. My goal is to have a Resident Centered program where all interested and appropriate residents are transported to activities by CNAs.
c. Maybe this time it will be different.
48.
What is one way to promote a philosophy that the workplace should be fun?
a. Never ask for help in brainstorming for activity ideas from the other departments
b. Hold special events throughout the year that involve all staff
c. Give out random prizes every month
49.
Which of the following is likely to increase your success at building a teamwork spirit at your facility?
a. Provide the same activities for all of the shifts
b. Consider using alert residents to judge contests
c. Both a and b
50.
What are two suggestions to introduce positive surprises into the facility?
a. Secret Pals and Pass-it-On cards
b. Schedule shuffling and role-reversal days
c. Both a and b
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