dsldb logo
gsa logo
 
 

Service & Support

Simple. Flexible. Reliable. ABC Technical Solutions provides quality technical service and support to organizations throughout the Washington, DC metropolitan area. Select ABC 's technical support services, and receive a technology partner that puts your needs first.


ABC’s Service & Support Program:


It's simple…
Our Service & Support program is simple - we provide you the coverage you need, to include:


Fixed-price contracts

Guaranteed Response Times

Certified & Experienced Technical Staff

Incident management with call tracking, closure, and follow-up

Preventative Maintenance and Support

Warranty & Non-Warranty Services

Support for Network Operating Systems


It's flexible…

ABC offers competitive pricing based on options that you choose to meet your business requirements:


Response Times (1-hour, 4-hour, 8-hour)

Coverage Hours ( 8 - 5, Monday through Friday or 7x24)

Replacement Parts (Full Coverage at no additional cost or Purchased at Guaranteed Rates)

Preventative Maintenance & Support (Once a month or up to 3 times per week)

Financing (One up-front payment, or Periodic payments for a nominal surcharge)


We're reliable…
Choose ABC as your partner to deliver consistent, high quality technical services:


Business relationships and certifications with leading IT vendors & manufacturers

Proven technical proficiency

Documented knowledge of your network and business requirements

 

Untitled

HOME | WHAT WE PROVIDE | IT STAFFING | SERVICE & SUPPORT | PROCUREMENT


Copyright © ABC Technical Solutions, Inc. All rights reserved.
1200 G Street, NW
Suite 800
Washington, DC 20005
Phone: 202-393-5999 Fax: 202-393-5445
Email: info@abctsi.com