BIKE RENTAL DONE RIGHT
BIKE RENTAL DONE RIGHT
WHY RENT FROM VERTIGO?
Independent, locally owned and operated. Vertigo has been Queenstown's home of mountain biking for since 1999. Our super convenient location is just a few minutes from the bottom of the gondola and the start of the Lakeside trail.
We are all passionate mountain bikers and specialise in what we do, so we have all the knowledge to answer all your questions and make sure you have a great riding adventure, no matter what it is.
You won't find better maintained rental bikes anywhere, we have three mechanics working all day to keep our bikes in top condition. Nothing gets overlooked.
Vertigo is rider owned and operated making us one big team and that shows through our customer service and reviews we receive on Google and Tripadvisor. Check us out for yourself.
WHAT IS A HALF DAY/FULL DAY RENTAL FOR THE BIKE PARK PACKAGES?
Half day packages are a set time, either 10am-2pm or 1pm-5pm and full day packages are 10am-5pm. Depending on the time of year and can be subject to change at any time, so it is always worth double checking with us after you book it, we will endeavour to keep the booking system up to date as best we can.
WHAT IS HALF DAY/FULL DAY FOR NON BIKE PARK RENTALS?
Half day is 4 hours from whenever you pick your bike up. We have it set up as 10am and 1pm for our online bookings but if you wish to collect at a slightly different time just let us know in the booking form.
Full day is anytime over 4 hours or our opening hours.
FAQS
WHAT IF I WANT TO DO MULTIPLE DAYS, IS IT CHEAPER?
We offer multi-day booking discounts. If you rent from 3-5 days you get a 10% discount. If you rent from 5-10 days you get a 15% discount. This is automatically applied when you book online.
If you want to do multiple days DH riding in the bike park, you can book a DH bike through us but you will have to buy a lift pass through Skyline. They offer a three day pass, a 50 run pass and a 100 run pass if you plan on being here for a few days.
WHAT DO I GET WITH MY RENTAL BIKE?
Standard bike rental comes with a helmet, pump, tool kit and map.
Bike Park packages come with full face helmet, knee pads, elbow pads as standard.
CAN I RENT SPDS PEDALS AND SHOES?
We do have Shimano SPD pedals we can put on the bikes, we put pedals on FOC if you have your own shoes, if you want shoes we also rent those for $15. We also have 510 sticky rubber flat pedal shoes available.
WHAT IF I BREAK SOMETHING ON THE BIKE?
We offer an optional bike insurance. On all full suspension and ebikes it is an extra $10 per day and covers you up to $500 of damage. For leisure bikes, it is $5 per day and covers up to $250 of damage.
t's & C's
REFUND POLICY
We are very flexible with this, we know it is mountain biking and the weather/life can change, so we are happy to offer full refunds on rentals not used due to weather/illness etc. Just keep in contact with us.
WHEN WE WONT REFUND
1) - If you are no show for your booking and you don't let us know, as that is a bike sitting there we haven't been able to rent out.
2) - Also once you take the bike and it has been used, even if only for a short time due to weather etc, we will not refund on this as the bike still now needs o be cleaned and serviced.
CAN I CHANGE MY BOOKING DATE?
Absolutely, just give us a call or email and we can move things around for you no problem at all. Even on the day of the rental booking is fine to make changes.
