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Customer Services Manager

We have a fantastic opportunity for a Customer Service Manager, to join our Wates team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts.Key Accountabilities will include: Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients. Implement and manage a robust customer feedback system to ensure continuous service improvement, and contribute to improvement in customer feedback methodology. To develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services. Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers. Liaising with all service areas to act as an intermediary for customers as and when required. To accept and case manage on behalf of our Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive. To implement and manage service standards for delivery. To provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner. To ensure established policies and procedures are adhered to. To ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.We are looking for an experienced and professional Customer Service Manager with knowledge of Maintenance practices, standards and processes along with the ability to analyse technical and commercial aspects of maintenance tasks and apply solutions in terms of time, cost, quality and best use of available resources.To be successful in this role you will be an excellent communicator with the ability to influence key stakeholders and manage expectations of customers and site teams.

Disrepair Administrator

Wates have an opportunity for an Disrepair Administrator to join our team in Enfield to engage in full administrative duties and provide ongoing support for the team in a number of key contract areas. Key Accountabilities will include: Amend and improve various Excel trackers to ensure the data can be utilised effectively for data reporting. Create and maintain information on systems and databases and manage efficient filing systems. Close down jobs on the system to ensure reports reflect current work levels. Coordinate meetings when required and greet guests and visitors. Assist with the ordering of Personal Protective Equipment as and when required. Deal with a range of administrative queries that come through to the team. General administrative duties including filing, faxing and photocopying.We are looking for an experienced Administrator who is a confident communicator, highly computer literate (Microsoft suite – Word, Excel etc) and extremely organised. The successful individual will have ideally have worked in the construction and/or maintenance industry but this is not essential.

HR Business Partner

We have an exciting opportunity for a Junior HR Business Partner / Professional with a proven track record in business partnering and building strong working relationships at a leadership level to work in our Construction business. Together we inspire better ways of creating the places, communities and businesses of tomorrow. This is our purpose, and we will only achieve our strategic objectives if we recruit and retain the best people, operating in an environment underpinned by inclusivity, diversity and opportunity.Being part of our team as a HR Business Partner, you will play a pivotal role in planning and leading the process and activities to ensure that the Talent objectives are delivered and the KPI of talent retention is met.This role requires the confidence and integrity to support business partners and where required hold them to account to ensure the consistent application of our company processes and that we are managing people the right way. There will be a requirement to develop an excellent understanding of the business needs through strong interaction with the business.We are looking for someone who has experience of working in a complex and demanding environment and can challenge the status quo and drive change in a constructive and pragmatic manner.Ideally you will bring your experience of creating an inclusive workplace and demonstrating how feedback from employee surveys has been used to drive action plans to increase engagement.Alongside this, you will be organised, an excellent communicator capable of building relationships across the business and operate fairly and consistently. If you require any reasonable adjustments during any part of the application process, please contact us at the following email address recruitment@wates.co.uk and one of the team will get in touch to discuss how we can support.

HR Business Partner (FTC)

We have an exciting opportunity for a HR Business Partner / Professional with a proven track record in business partnering and building strong working relationships at a leadership level to work in our Construction business on a 6 Month FTC basis. Together we inspire better ways of creating the places, communities and businesses of tomorrow. This is our purpose, and we will only achieve our strategic objectives if we recruit and retain the best people, operating in an environment underpinned by inclusivity, diversity and opportunity.Being part of our team as a HR Business Partner, you will play a pivotal role in planning and leading the process and activities to ensure that the Talent objectives are delivered and the KPI of talent retention is met.This role requires the confidence and integrity to support business partners and where required hold them to account to ensure the consistent application of our company processes and that we are managing people the right way. There will be a requirement to develop an excellent understanding of the business needs through strong interaction with the business.We are looking for someone who has experience of working in a complex and demanding environment and can challenge the status quo and drive change in a constructive and pragmatic manner.Ideally you will bring your experience of creating an inclusive workplace and demonstrating how feedback from employee surveys has been used to drive action plans to increase engagement.Alongside this, you will be organised, an excellent communicator capable of building relationships across the business and operate fairly and consistently. If you require any reasonable adjustments during any part of the application process, please contact us at the following email address recruitment@wates.co.uk and one of the team will get in touch to discuss how we can support.